Customer Major Blue Chip International Banking Institution. Problem 2,500 Call Centre operating inefficiently without true understanding of Costs and effectiveness of Dispute Resolution. Role To analyse business processes and current systems with a view to improving both with ROI within 18 months. Solution Document process with recommendations for review and to present various technology options for replacement of current legacy systems. Result ROI in 12 months and reduction in operating costs by 12%.

Customer Major International News Organization. Problem How to improve their home delivery margins and increase cross selling across their product lines through web and other contact points such as direct marketing, phone, fax etc. Role Review current business process and Project manage new thin client CRM applications across the various business units. Solution Real Life deployment of the new technology. Result Organisation are currently using the new technology as the centrepiece of their global CRM strategy.

To see how we can help you, call us on 0414 681 417 or email us: info@consultanze.com